Return / Warranty Claim Center

If you are having trouble with your instrument, part, or accessory and wish to send it in for work under warranty, please fill out this form completely to inquire.

Fields marked with a * are required.

WARRANTY TIME PERIODS

  • Lifetime
    • Mastertone Models and other banjos
  • 7 Years
    • CC-Model Banjos
  • 5 Years
    • All Wood Body Instruments
    • AC Model Banjos
  • 1 Year
    • Little Gems
    • ABS and SMP

*After 30 days from date of purchase, shipping for all warranty work will be paid for by purchaser.*

*Any permanent modifications to your instrument (e.g, Railroad Spikes) voids your warranty.*

1. Contact Information

Optional — if you have a nearby music shop, sharing it may help us coordinate faster service or meet tight repair timelines by working through a local dealer.

2. Product Details
Select Instrument...
To ensure the fastest processing of your return, please contact the original retailer or store where your purchase was made. For items purchased through third-party dealers, returns must be handled according to their store policies, unless the issue is related to a confirmed manufacturing defect. For items out of warranty please see our Service Center for repair.
3. Issue Description & Preferred Outcome

Please select your preferred resolution. All outcomes are subject to inspection and evaluation in accordance with our warranty policies.

Repair / Service
Restore the original instrument or part to full working condition.
Replacement
Receive an equivalent replacement instrument or part.
Refund / Credit
Store credit or refund (only eligible for direct purchases).
4. Upload Photos or Video & Accessories

Please provide at least two photos of the instrument/part and the issue.

  • Contact Info

  • Zero Glide
  • 3656 S. Hopkins Ave.
  • Titusville, FL 32780
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